{"id":7060,"date":"2017-06-27T06:45:25","date_gmt":"2017-06-27T06:45:25","guid":{"rendered":"https:\/\/kuokokitchen.com\/faqs\/"},"modified":"2026-01-05T10:30:49","modified_gmt":"2026-01-05T08:30:49","slug":"faqs","status":"publish","type":"page","link":"https:\/\/kuokokitchen.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1667912033409{margin-right: -50px !important;margin-left: -50px !important;}” woodmart_css_id=”636a515aa735d” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MzZhNTE1YWE3MzVkIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnsibWFyZ2luLXJpZ2h0IjoiMTUiLCJtYXJnaW4tbGVmdCI6IjE1In0sIm1vYmlsZSI6e319fQ==” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″]\n\t\t

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ABOUT KUOKO<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”What makes us different?” tab_id=”1657726014313-fd1f6ef4-fa71″][vc_column_text text_larger=”no” el_class=”tabs-faqs-text” woodmart_inline=”no”]We do not want to become obsessed with everything that surrounds us, but we do want to help, and even more so if it affects our health and well-being, to change everything that is under our control. Our goal is to ensure that everyone has access to a kitchen that is as free as possible of toxins, plastics, heavy metals and endocrine disruptors. Our goal is to offer easy-to-use, safe and toxic-free cookware that raises the bar for the utensils we cook with. Our products are designed to promote your well-being and ealth, regardless of your level of experience in the kitchen.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Where are KUOKO products manufactured?” tab_id=”1657726014326-6438ae44-8e63″ el_class=”tabs-faqs-title”][vc_column_text text_larger=”no” el_class=”tabs-faqs-text” woodmart_inline=”no”]All the factories with which we collaborate are meticulously selected, to ensure the highest quality and safety of the raw material and final product.
\nOur ceramic products are made in Italy. Stainless steel products in South Korea, and bamboo products in China.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you offer services for B2B?” tab_id=”1657726014337-4d761463-2192″][vc_column_text text_larger=”no” el_class=”tabs-faqs-text” woodmart_inline=”no”]Of course! We are delighted to be able to help you and accompany you in your projects, whatever it may be. Hospitality, interior design or any other. Simply send us an email to hello@kuokokitchen.com<\/a> with your request and contact and we will contact you as soon as possible.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do we help favor the environment and be more sustainable?” tab_id=”1657726014347-8ede8eec-077a”][vc_column_text text_larger=”no” el_class=”tabs-faqs-text” woodmart_inline=”no”]We know that it is not easy, but we also want to contribute our grain of sand to the planet. That’s why our products are recyclable or made from materials that can last you a lifetime. For wood, we work mostly with bamboo, which in addition to being an ideal material for a healthy kitchen, is biodegradable, sustainable and does not require deforestation to obtain it. If you want more information about all our materials, click
\nhere.<\/p>\n

We also have a 0% Plastics policy. Both in our products and in the packaging, whenever it is avoidable. Our boxes are made from recycled cardboard, and all of them are 100% recyclable.<\/p>\n

To ensure that the products reach you safe and sound, we protect them either with recycled paper or with biodegradable chips, which dissolve with water and can also be used to feed your plants!<\/p>\n

How can I be a KUOKO distributor?<\/p>\n

Send us an email to hello@kuokokitchen.com<\/a> with the request and contact and we will contact you as soon as possible.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I be a KUOKO distributor?” tab_id=”1657726014359-bb364f39-2a51″][vc_column_text text_larger=”no” el_class=”tabs-faqs-text” woodmart_inline=”no”]Send us an email to hello@kuokokitchen.com<\/a> with the request and contact and we will contact you as soon
\nas possible.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What do the KUOKO icons mean?” tab_id=”1657786216021-0b41c7e7-865b”][vc_column_text text_larger=”no” el_class=”tabs-faqs-text” woodmart_inline=”no”]\"\"[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”50px” woodmart_hide_large=”0″ woodmart_hide_medium=”0″ woodmart_hide_small=”0″ woodmart_hide_extra_small=”0″][\/vc_column][\/vc_row][vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1667912022172{margin-right: -50px !important;margin-left: -50px !important;}” woodmart_css_id=”636a51512a6c2″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MzZhNTE1MTJhNmMyIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnsibWFyZ2luLXJpZ2h0IjoiMTUiLCJtYXJnaW4tbGVmdCI6IjE1In0sIm1vYmlsZSI6e319fQ==” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″]\n\t\t

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ABOUT ORDERS, SHIPPING AND RETURNS<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”What guarantee do KUOKO products have?” tab_id=”1657726670141-7ddc2cc1-9033″][vc_column_text text_larger=”no” el_class=”tabs-faqs-text” woodmart_inline=”no”]KUOKO products are carefully manufactured and controlled to avoid any damage. In any case, they have a 2-year guarantee that covers possible manufacturing and\/or material defects as long as the product is used under normal conditions of domestic use and in accordance with its instructions for use and care. The guarantee applies from the date of purchase of the product and for its due claim it is essential to present the purchase receipt.<\/p>\n

The following points are not considered covered by the guarantee:<\/p>\n

\u2022 Normal wear and tear of the utensil due to domestic, commercial or possible misuse.
\nthat can be given<\/p>\n

\u2022 Possible scratches, stains, discoloration or corrosion. Note that, Especially for ceramic utensils, small stains or discoloration may appear with use and time. This is only the
\nresult of a 100% handmade production; does not alter the quality or performance of the product.<\/p>\n

\u2022 Deformation or breakage of the product due to accidents, floods, theft, fire, or thermal shock caused by a considerable difference in temperature.<\/p>\n

The guarantee is limited to the repair, free of charge, of the defective product. In the event that it is not possible, it will be replaced. In the event that the original product is not manufactured, it will be replaced by a similar product of equal or better performance.<\/p>\n

To return the product under warranty, please contact hello@kuokokitchen.com. KUOKO customer service will respond as soon as possible to assess the situation and give you a solution![\/vc_column_text][\/vc_tta_section][vc_tta_section title=”My product has arrived damaged, what do I do?” tab_id=”1657726670151-24ac8f77-9b90″ el_class=”tabs-faqs-title”][vc_column_text text_larger=”no” el_class=”tabs-faqs-text” woodmart_inline=”no”]We try to do everything in the best possible way and we pack carefully and safely, but sometimes life gives us lemons. Send us an email to hello@kuokokitchen.com<\/a> and we’ll fix it for you![\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I return a product that has not convinced me?” tab_id=”1657726670161-661ac15b-44dc”][vc_column_text css=”” text_larger=”no” el_class=”tabs-faqs-text” woodmart_inline=”no”]We are convinced that you will love KUOKO products! but if they can’t convince you or you have received the wrong product, send an email to hello@kuokokitchen.com<\/a> within 14 days of receiving your order. The KUOKO team will tell you how to proceed to process the return or exchange. Too easy!<\/p>\n

Please keep the following points in mind when making a return or exchange:<\/p>\n

\u2022 Returns that are not for wrong or defective items will have a small charge to compensate for the cost and processing of the return transport. \u20ac9 in mainland Spain, \u20ac24 in the Balearic Islands, \u20ac15 in EU countries (Germany, Austria, Belgium, France, Italy, Luxembourg, Monaco, Netherlands), 220NOK for Norway, 150SEK for Sweden, 100DKK for Denmark and 10CHF for Switzerland and Liechtenstein. This amount will be deducted from the total amount to be returned. In the case of having purchased the product with a discount code, the price will be refunded once the discount has been applied.<\/p>\n

\u2022 To make a return or exchange it is essential to include the purchase confirmation ticket or email in the package to be returned.<\/p>\n

\u2022 The product must be in perfect condition, unused and in the original packaging. The refund will be made once the condition of the product has been verified and the amount will be returned through the same payment method used when making the purchase. If the product received is not in acceptable condition to be sold, we reserve the right to deny the refund.<\/p>\n

\u2022 KUOKO will process the collection of the package.<\/p>\n

\u2022 The product to be exchanged or returned must be sent back within 14 days once<\/p>\n

Once the change or return has been requested through hello@kuokokitchen.com<\/a>. Please make sure to properly package the product to avoid possible breakage during transport. KUOKO is not responsible for any damage that may occur to the product if it is not properly packaged and insured before it is returned to our warehouses.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What payment methods do you accept?” tab_id=”1657726670172-bf4756ec-7395″][vc_column_text text_larger=”no” el_class=”tabs-faqs-text” woodmart_inline=”no”]Our payment platform accepts payments by Applye pay, Google pay and through Visa, Visa Credit, Mastercard and American Express.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I cancel an order once the purchase is complete?” tab_id=”1657726670183-843306f9-bd03″][vc_column_text text_larger=”no” el_class=”tabs-faqs-text” woodmart_inline=”no”]The KUOKO website allows you to modify the shopping basket as many times as necessary, but once the purchase is confirmed and completed, there is no possibility of making changes or canceling the order[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How many days does it take for the product to arrive?” tab_id=”1657787092055-a3c8ed48-651d”][vc_column_text text_larger=”no” el_class=”tabs-faqs-text” woodmart_inline=”no”]Orders sent to mainland Spain arrive within 2-4 business days. They arrive in the Balearic Islands within 3-5 business days.<\/p>\n

Orders going to Europe will take between 4 and 9 working days depending on the country of destination.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Where do you send?” tab_id=”1657787091199-5d42284f-8c95″][vc_column_text css=”” text_larger=”no” el_class=”tabs-faqs-text” woodmart_inline=”no”]At the moment we ship regularly to Spain (peninsula and islands), Portugal, Andorra, Germany, France, Monaco, Austria, Belgium, Italy, the Netherlands, Luxembourg, Switzerland, Liechtenstein, Sweden, Denmark and Norway.<\/p>\n

Likewise, we want to facilitate a toxic-free culture in as many homes as we can! If you want to receive your order outside the mentioned countries, contact us at hello@kuokokitchen.com<\/a> and we will send your package wherever you want![\/vc_column_text][\/vc_tta_section][vc_tta_section title=”My order has already shipped, how can I track it?” tab_id=”1657787090336-c083d305-0414″][vc_column_text text_larger=”no” el_class=”tabs-faqs-text” woodmart_inline=”no”]The GLS transport agency will send you a confirmation email as soon as they have the order with a tracking number. Through that you can see where your package is or how long it will take to arrive.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How much is the shipping?” tab_id=”1657787089394-b4b18107-cfbe”][vc_column_text css=”” text_larger=”no” el_class=”tabs-faqs-text” woodmart_inline=”no”]We would love to reduce shipping costs and are working on it, but due to the current circumstances, the cost of transport has risen a lot. That is why we subsidize a part of the shipping costs, but unfortunately we cannot take care of the total.<\/p>\n

 <\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Country<\/td>\nCost (EUR)<\/td>\nFREE Shipping<\/td>\n<\/tr>\n
Spain and Portugal<\/td>\n6 EUR<\/td>\nOrders over 185 EUR<\/td>\n<\/tr>\n
Balearic Islands<\/td>\n20 EUR<\/td>\nOrders over 300 EUR<\/td>\n<\/tr>\n
Andorra<\/td>\n6 EUR<\/td>\nOrders over 185 EUR<\/td>\n<\/tr>\n
Germany<\/td>\n15 EUR<\/td>\nOrders over 245 EUR<\/td>\n<\/tr>\n
France<\/td>\n15 EUR<\/td>\nOrders over 245 EUR<\/td>\n<\/tr>\n
Monaco<\/td>\n15 EUR<\/td>\nOrders over 245 EUR<\/td>\n<\/tr>\n
Austria<\/td>\n15 EUR<\/td>\nOrders over 245 EUR<\/td>\n<\/tr>\n
Belgium<\/td>\n15 EUR<\/td>\nOrders over 245 EUR<\/td>\n<\/tr>\n
Italy<\/td>\n15 EUR<\/td>\nOrders over 245 EUR<\/td>\n<\/tr>\n
Holland<\/td>\n15 EUR<\/td>\nOrders over 245 EUR<\/td>\n<\/tr>\n
Luxembourg<\/td>\n15 EUR<\/td>\nOrders over 245 EUR<\/td>\n<\/tr>\n
Switzerland<\/td>\n10 CHF<\/td>\nOrders over 200 CHF<\/td>\n<\/tr>\n
Liechtenstein<\/td>\n10 CHF<\/td>\nOrders over 200 CHF<\/td>\n<\/tr>\n
Norway<\/td>\n199 NOK<\/td>\nOrders over 2350 NOK<\/td>\n<\/tr>\n
Sweden<\/td>\n135 SEK<\/td>\nOrders over 2050 SEK<\/td>\n<\/tr>\n
Denmark<\/td>\n90 DKK<\/td>\nOrders over 1350 DKK<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I have completed my order, but I have not received a confirmation email. What I do?” tab_id=”1657787088082-01b2e931-a3ce”][vc_column_text text_larger=”no” el_class=”tabs-faqs-text” woodmart_inline=”no”]How odd! Contact us through hello@kuokokitchen.com<\/a> with your name, surname, email and delivery address that you used to receive your order and we will contact you to confirm your order.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”50px” woodmart_hide_large=”0″ woodmart_hide_medium=”0″ woodmart_hide_small=”0″ woodmart_hide_extra_small=”0″][\/vc_column][\/vc_row][vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1667912011531{margin-right: -50px !important;margin-left: -50px !important;}” woodmart_css_id=”636a51449e35b” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MzZhNTE0NDllMzViIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnsibWFyZ2luLXJpZ2h0IjoiMTUiLCJtYXJnaW4tbGVmdCI6IjE1In0sIm1vYmlsZSI6e319fQ==” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″]\n\t\t

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ABOUT OUR PRODUCT<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”What are your products made of?” tab_id=”1657726672855-8c09ec9d-5c88″][vc_column_text text_larger=”no” el_class=”tabs-faqs-text” woodmart_inline=”no”]Currently we only work with 100% natural wood or bamboo, stainless steel, ceramic and stoneware. That is it, nothing more.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What does it mean that ceramics is a natural material?” tab_id=”1658301381030-c71d8161-d2e1″][vc_column_text text_larger=”no” el_class=”tabs-faqs-text” woodmart_inline=”no”]It means that it is produced from 100% natural raw materials, in this case, mainly clay. When fired at very high temperatures, there is a restructuring of the atoms of the material, achieving greater rigidity, resistance and impermeability of the product.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What can I cook in your pots and pans?” tab_id=”1657726672864-b99a6bc9-2a4d” el_class=”tabs-faqs-title”][vc_column_text text_larger=”no” el_class=”tabs-faqs-text” woodmart_inline=”no”]Whatever you want, the sky is the limit! However, and especially when you want to cook something that requires a lot of non-stick, we recommend adding coconut oil or extra virgin olive oil or ghee.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is my product damaged if some spots appear after cooking?” tab_id=”1657726672876-e96dc71d-b150″][vc_column_text text_larger=”no” el_class=”tabs-faqs-text” woodmart_inline=”no”]Nope! It could be that after using the product some stains appear on your ceramic KUOKO or you may notice some discoloration. This is due to the fact that all KUOKO ceramic products for cooking are 100% handmade, with only materials of natural origin. However, this does not affect the performance or safety of the product in any way. You can continue using it without problem![\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What does it mean and what do I do if steam comes out from under my KUOKO ceramic cookware when I start cooking?” tab_id=”1657726672888-82e2f466-3922″][vc_column_text text_larger=”no” el_class=”tabs-faqs-text” woodmart_inline=”no”]No need to worry! This is because the outer base of the pan has not completely dried out and you have put it on a moderately high heat while it is still damp. If you are going to cook with your KUOKO, we recommend that you heat your utensil over a low heat for a few moments so that any possible traces of water that may have remained in the utensil after the last wash evaporate little by little.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What are the little bumps under the lid for?” tab_id=”1657726672900-58fd1f73-8dd3″][vc_column_text text_larger=”no” el_class=”tabs-faqs-text” woodmart_inline=”no”]\"\"The lid is specially designed to achieve a moderate \u201crain\u201d effect. The small bumps inside the lid are used so that, when the KUOKO saucepan or cocotte is covered during cooking, any condensation that may be generated will fall on the food, thus preventing it from drying out. In this way, the meat, vegetables or whatever is cooking, will always be tender, juicy and keeping all its flavor![\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I am looking for toxic free pans. Do you also sell them?” tab_id=”1676024093040-51800c66-d62b”][vc_column_text woodmart_inline=”no” text_larger=”no”]We are currently working to soon be able to offer you safe and clean ceramic pans free of toxics. However, we recommend you to use our casseroles<\/a>. Because its walls are not too high, when you use them without the lid and with a little bit of oil for the perfect non-stick, you will achieve the same results than the ones you would get with a pan.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1667912033409{margin-right: -50px !important;margin-left: -50px !important;}” woodmart_css_id=”636a515aa735d” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MzZhNTE1YWE3MzVkIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnsibWFyZ2luLXJpZ2h0IjoiMTUiLCJtYXJnaW4tbGVmdCI6IjE1In0sIm1vYmlsZSI6e319fQ==” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column width=”1\/6″][\/vc_column][vc_column<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-7060","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQs | Kuoko Kitchen Things<\/title>\n<meta name=\"description\" content=\"Solve all your doubts about the kuoko brand and our products, about orders, shipments and returns. 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